Replacement and refund policy

1. Can I return or exchange water after I purchased it?

Yes, you can return or exchange the water if you are not satisfied with our services or if there is a clear defect in the packaging or the water inside the carton.

2. When can I return the water after purchase?

You can return the water within a week from the time of purchase shown in the invoice, provided that it is returned in its original condition without use.

3. How do I return water after purchase?

Just contact us on the unified number 920033233, and you will be informed of all the return procedures.

4. How do I get a refund?

In the event that the return conditions apply, the amount will be delivered in the same way that the purchase was made.

  • In the case of cash, the amount will be returned immediately for water delivery
  • In the case of a credit card, the amount will be returned to the same card number within 14 working days

5. I returned the goods and the amount was not returned to my account after the mentioned period

Check with your bank

6. Are there conditions for refund?

The water must be in its original condition at the time of receipt. In the event of any defect resulting from misuse or storage, we apologize for receiving it for health reasons. The original purchase invoice or a copy thereof must also be present. In the event of a defect or defect in the product due to an obvious manufacturing defect, it is replaced or refunded. According to the company’s policy, it is also possible to retrieve part of the products in one invoice in the event of a clear manufacturing defect only, but in the event of a return without reason, the entire products in the invoice must be returned in order to return the full amount with deduction of delivery expenses according to the policy of the Ministry of Commerce.

7. I bought a product that had a discount or offer, can I return it?

Unfortunately, products purchased with a special offer or discount cannot be returned.

8. Is there a cost to be deducted from the amount of the goods?

Yes.. The cost of shipping products is deducted from your site to the company, which is determined by the company according to its internal policy, and you will be informed of the cost when you contact the return.